Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Creative Cloud Won't Open On IMac

New Here ,
Nov 28, 2020 Nov 28, 2020

Copy link to clipboard

Copied

I am using an IMac computer.  All software is up to date.  When I first installed creative cloud several months ago it worked fine.  Now when try to open the app I just get the spinning ball and it won't open.  What is weird is that if I switch to the other user profile on this computer it will open fine.  I have uninstalled and reinstalled numerous times and the same scenario happens.  Please help! Any suggestions appreciated.  I am turning to the forum because tech support I am sorry to say is an absolute joke.

 

Thank you in advance!

TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

Views

43

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 28, 2020 Nov 28, 2020

Copy link to clipboard

Copied

ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 28, 2020 Nov 28, 2020

Copy link to clipboard

Copied

LATEST

>All software is up to date

 

Exactly what does that mean about your operating system?

 

I hope you didn't upgrade to big sur

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines