Deleting files from Creative Cloud

[kdabbagh]

I recently bought the Photography plan with 20GB of storage, and already consumed my quota. I want to be able to view the files on the cloud in order to delete the ones I don't want.

I have tried using the Assets tab on Creative Cloud, then View on Web, but none of my files are showing - only a "sync" file. Please see first picture below.

Ideally, I want to be able to see my files like this example below.

Could the solution be removing files one by one in Lightroom?

Thanks in advance!

[kglad]

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

[puneeta95641987 · Accepted solution]

Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system after adding a new file from Creative Cloud app?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal