Extract can't download assets

New Here ,
Nov 13, 2014 Nov 13, 2014

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Whenever I choose to download an asset it says:

"Extracting asset. Look for it in the Assets tab."

Even after waiting and trying for multiple hours no files appear in the Assets tab.

Does anybody else have this problem or know how to resolve it?

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correct answers 1 Correct answer

Adobe Employee , Mar 28, 2017 Mar 28, 2017
Hi Fhandayani,I think its fixed now. I tried myself and it was working for me. Could you try too and let me know if you're still seeing the issue?Thanks,- Dave

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Adobe Community Professional ,
Nov 13, 2014 Nov 13, 2014

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What assets? For what program? On what system? You need to be much more specific.

Mylenium

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New Here ,
Nov 13, 2014 Nov 13, 2014

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http://assets.adobe.com

Used to be called Parfait.

I thought this would be the right place since the title says "Adobe Create Cloud".

I'm running OS X 10.9.5

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Adobe Employee ,
Nov 13, 2014 Nov 13, 2014

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Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

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New Here ,
Mar 19, 2017 Mar 19, 2017

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In this case, I used photoshop application. I can extract the assets. However, on assets tabs, the icons cant be downloaded.

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Adobe Employee ,
Mar 20, 2017 Mar 20, 2017

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Hi Fhandayani,

I tested a psd uploaded to Adobe Creative Cloud myself and it was working for me. These were the steps I went through

extracted_asset.jpg

Hope that helps,

- Dave

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New Here ,
Mar 20, 2017 Mar 20, 2017

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Hi Dave,

Thanks for your reply.

I already follow your steps. However my problem is on* step #4 when i got

to assets tab all my assets were there but i couldnt download the assets by

clicking the blue icon on next to the extracted assets.*

Actually last week i believe on friday, extract working just fine.

I am able to download the assets right away form the blue icon.

I just found out monday morning that extract couldnt download assets.

However, the alternative that i can do to download the assets is through

assets folders just like the images below.

But i have to go through many steps.

Questions:

1. Why i couldnt extract the assets

2. Is there any problem with my psd file?

Can you please explain the problem?

Thank you for your help.

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Adobe Employee ,
Mar 20, 2017 Mar 20, 2017

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Hi Fhandayani,

Thanks for the additional info. When I hit the blue arrow download arrow to download the assets on the assets tab it hangs on the rendering step. Is that the same thing which is happening for you?

I'll do some checking with our engineering department to see what might be the cause.

Thanks for reporting it.

- Dave

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New Here ,
Mar 20, 2017 Mar 20, 2017

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Hi Dave,

Thanks for quick reply.

Yes. That is what I mean.

I keep clicking the button but it seems that the button failed to get my

response.

Thanks.

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Adobe Employee ,
Mar 22, 2017 Mar 22, 2017

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Hi Fhandayani,

I got feedback from engineering that they too can reproduce the issue. We've logged a bug and they're are working on it.

Thanks,

- Dave

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New Here ,
Mar 26, 2017 Mar 26, 2017

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Hai Adobe Team,

Any update on this?

Thanks.

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Adobe Employee ,
Mar 28, 2017 Mar 28, 2017

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Hi Fhandayani,

I think its fixed now. I tried myself and it was working for me. Could you try too and let me know if you're still seeing the issue?

Thanks,

- Dave

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New Here ,
Mar 28, 2017 Mar 28, 2017

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I've tried it and I think it is working now.

Thanks.

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New Here ,
Nov 14, 2014 Nov 14, 2014

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Still haven't found a solution, I'd like to be able to download my extracted assets.

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Adobe Employee ,
Nov 14, 2014 Nov 14, 2014

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LookingforSomeAnswers if you utilize the web interface at https://assets.adobe.com/files are you able to download the files successfully?

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New Here ,
Nov 17, 2014 Nov 17, 2014

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No, the files aren't there either.

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Explorer ,
Sep 22, 2017 Sep 22, 2017

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I have a quick question about this. I'm able to extract assets, but the people I collaborate with can not. Is there a reason why they can not? They get an error message "Error extracting asset.". Thanks for your help!extract error.png

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Explorer ,
Sep 25, 2017 Sep 25, 2017

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I figured it out. Thanks!

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