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Mac M1 & Adobe Cloud Storage

Community Beginner ,
May 19, 2021 May 19, 2021

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Using a MacBook Pro M1 -- I am unable to sync files to Adobe Cloud Storage.  I have installed the Cloud Desktop version that is M1 friendly, but when I click on the cloud icon, Creative Cloud Desktop just says "Getting storage information..." with an empty progress bar.  Any help would be greatly appreciated!

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File sync

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correct answers 1 Correct answer

Community Beginner , May 19, 2021 May 19, 2021
I decided to give the Cleaner Tool a try, and then reinstalled the CC Desktop for the M1 processor ... SUCCESS!

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that looks correct, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails to solve the problem, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Community Beginner ,
May 19, 2021 May 19, 2021

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Thank you for the possible solutions!  While the Adobe ID matches and after performing a CC Desktop reset, I'm still getting the same error.  I also noticed that CC Desktop won't let me change the file location for syncing (Prefernces > Syncing > Folder Location) -- it allows me to pick the folder, then just gives me the spinning circle with "changing location".

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Community Beginner ,
May 19, 2021 May 19, 2021

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I decided to give the Cleaner Tool a try, and then reinstalled the CC Desktop for the M1 processor ... SUCCESS!

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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good to hear.

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New Here ,
Nov 22, 2021 Nov 22, 2021

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thank you for the tip, the cleaner tool worked for me. 

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