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Manage Fonts stuck at "Loading Adobe Fonts..."

New Here ,
Jul 26, 2021 Jul 26, 2021

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When I go to "Manage Fonts" in Creative Cloud, it just spins with a message "Loading Adobe Fonts...".  Perhaps unrelated, I also that "Cloud Storage" in the upper right doc is stuck on "Getting storage information...".  I'm running the latest Mac OS X on a clean install on an M1-based Mac Mini.

 

I tried the following without help:

1) Logout and log back in with rebooting at various points

2) Cloud Create -> "Repair"

3) Cloud Create -> "Uninstall" which wouldn't work saying I still had adobe products that needed it.  I delete all Adobe products including any cached directories but still no good

4) Delete ALL adobe related files with clean install

 

I really don't want to have to do a clean OS install to try and fix this because that will take many hours.  Anything else I can try?

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correct answers 1 Correct answer

New Here , Jul 26, 2021 Jul 26, 2021

Figured it out. Just needed to run the Creative Cloud Removal Tool and then reinstall everything (perhaps a hint from Creative Cloud Repair / Uninstaller that this tool exists would help) :

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Beginner ,
Sep 14, 2023 Sep 14, 2023

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I don't think this was my case. I'm using two different internet providers, tested on both and the problem remains. I have professional experience with network maintenance, so I can tell that's not a firewall or network block. Did every step on so many articles on Adobe Support Community, and reinstalled so many times the Adobe Apps and CC that I can't even count. Clean uninstall? Done. Disable firewall? Yes. Internet problem? I tested on two different internets with different equipment and different routes. All of these problems began when I updated the CC App this week. Tried to create a fresh user on my PC and voilà, worked. So the fastest solution was just to reset my OS from a fresh instalation.

That's a shame bc is the second time that I had to do it to solve some problem with some Adobe APP 😂
Fortunately, my main drive doesn't need of backup and I can do it easily.

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Community Expert ,
Sep 14, 2023 Sep 14, 2023

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@celofernando 

 

check your hosts file for adobe entries.

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Community Beginner ,
Sep 15, 2023 Sep 15, 2023

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that was one of the first steps that I did 😂
the only thing that solved the problem was to reinstall the OS, again, none of the steps available on Adobe worked for me

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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ok.

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New Here ,
Nov 05, 2023 Nov 05, 2023

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What is this BS. Why after 2 years this is not fixed. Its annoying I cant add any fonts fix your program Adobe 

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Community Expert ,
Nov 05, 2023 Nov 05, 2023

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New Here ,
Mar 29, 2024 Mar 29, 2024

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The fastest, easiest solution I found (with info discovered from others online & YouTube) had the fonts part of CC back and working for me in less than a minute. Here's what worked for me (Windows 10 PC):
1 - Close all running apps (especially Adobe apps and of course Creative Cloud) on your PC.
2 - Start Task Manager. Select every Adobe app and and every Creative Cloud app, ONE AT A TIME by right-clicking, then select "End Task" for each one.  (Easiest to select all these individual apps if you sort by app names on the left column.) 
3 - Find the Creative Cloud icon and RIGHT-CLICK on it. 
4 - Select Run as Administrator
5 - Start "Fonts" 
This worked for me and hopefully this helps someone else. I cannot afford the time it takes to do all this repairing or uninstall/reinstall. I was surprised it worked so quickly and easily. 🙂

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