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Problem with my Website on Adobe Portfolio

Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Hello,

I have had a website built with Adobe Portfolio for a while now and it has always been working fine, up until yesterday. Today I sent it to a friend and he came back to me saying it's not loading properly, it's all broken and not working (see screenshot attached of my home page).
I have not made any changes to my site and it says it is published and all seems good.
Any ideas on what's happening please?

My web address is: [link removed]


Thanks for your help.

[PII removed]

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correct answers 1 Correct answer

Community Beginner , Jun 09, 2021 Jun 09, 2021

Thank you very much. I message the Portfolio Team and they confirmed they were aware of this issue.
It now has been fixed, at least on my site.

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New Here ,
Jun 09, 2021 Jun 09, 2021

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I think it's a global problem. Same problem here.

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Thank you very much. I message the Portfolio Team and they confirmed they were aware of this issue.
It now has been fixed, at least on my site.

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Community Beginner ,
Jul 09, 2022 Jul 09, 2022

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Same problem here... site up but I can't signin ... help...

 

 

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New Here ,
Jun 09, 2021 Jun 09, 2021

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Same here,

I'm sending it to the client but it still crashing
hope it fixed soon I need it for my interview.

 

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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It is now fixed, at least on my site. I message the Portfolio Team and they confirmed they were aware of this issue.

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New Here ,
Nov 25, 2021 Nov 25, 2021

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Hi! It seems like my website is down. Do you have any idea what might cause that? Is it a global problem again?

My website is: [link removed]

 

Thanks for your help! 

 

 

-Iida 

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New Here ,
Nov 29, 2021 Nov 29, 2021

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I've had the same issue for the last few days. What email address did you email them at to have the issue fixed?

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New Here ,
Dec 08, 2021 Dec 08, 2021

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Hi, I can't update my website. Need help ASAP.

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New Here ,
Dec 09, 2021 Dec 09, 2021

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Hi there,

Have you recently checked your website, and does it look normal to you? Most portfolio websites look messed up for me since about two weeks ago or so —including yours and the ones from other people who posted.  Adobe suggested it's a problem with my router, but I checked with friends, and it also looks messed up for several of them with different internet providers. (e.g. see screenshot of your website). For some of them it looks normal. I'm just trying to figure out what's wrong with my site (and I suppose others) as its' somewhat embarrassing to have clients go to it and look like that. 

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New Here ,
Aug 21, 2022 Aug 21, 2022

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I've had the same issue for the last few days. 

Is there anyone who can assist me in this regard ?

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Explorer ,
Sep 20, 2022 Sep 20, 2022

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I'm experiencing the same issue right now. And it seems that this keeps happening every few months.
Basically the CSS and photos are not loading at all. Anything that relies on their CDN (Content Delivery Network) is failing right now due to some SSL issue, probably with the CDN itself.
HTML is being served through some other channel.

CroViking_0-1663741685822.png

 

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New Here ,
Sep 23, 2022 Sep 23, 2022

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I'm having the exact same problem. But the strange thing is, when I go to my site on my phone, it's working just fine. I'm using Chrome on my phone and Firefox on my PC and laptop, but even when I install Chrome on both my PC and laptop, it's still not working. Only on my phone. Weird.

I've sent an email to the Adobe help center, they replied that there is no problem on their end and I should try turning off my anti-virus or firewall and whitelist cdn.myportfolio.com in my firewall. Did both, did not work. So I guess we just have to wait it out?

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New Here ,
Jun 08, 2023 Jun 08, 2023

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I'm also having issues my website is [link removed]

 

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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what's your portfolio site?

 

 

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Community Expert ,
Jul 09, 2023 Jul 09, 2023

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and did you mean raphelledepuhl.com?

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New Here ,
Sep 26, 2023 Sep 26, 2023

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Hello, I accidentally deleted my website in Adobe Portfolio, please help me restore it! Help

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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Community Expert ,
Sep 27, 2023 Sep 27, 2023

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Log-in with another desktop browser that does not have script blockers or VPN enabled.

 

See Managing Pages

https://help.myportfolio.com/hc/articles/360035498214-Managing-pages

 

See Recovering a Portfolio Account.

https://help.myportfolio.com/hc/articles/14264463328027-Recovering-a-Portfolio-account

 

See Migrate Portfolio to Another Account ID

https://help.myportfolio.com/hc/articles/10872890414235-Migrate-Adobe-Portfolio-sites-to-another-acc...

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 27, 2023 Oct 27, 2023

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Just got this issue too! I don't know how to fix it, I didn't do anything to it. Screenshot 2023-10-27 at 4.20.39 PM.pngScreenshot 2023-10-27 at 4.20.55 PM.png

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Community Beginner ,
Oct 27, 2023 Oct 27, 2023

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I have the same issue, right now, september 27, 2023. It's all without styles, only images and videos there, like the CSS page does not exist 

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Community Beginner ,
Oct 27, 2023 Oct 27, 2023

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Same for mine, what's going on ?! 

9CB4053E-B290-4F82-ABA1-7FB021375B36.png

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Community Beginner ,
Oct 27, 2023 Oct 27, 2023

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I just changed my custom ludwig theme to another one for w few seconds, then bring back my initial one. Seems to have solve the issue, it is now working again. Not very reassuring...

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Community Beginner ,
Oct 27, 2023 Oct 27, 2023

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That's a good suggestion but I edited the theme on my taste trough the years, If I do that I will lose everything and then must redo all again. please Adobe, help us! 

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Community Beginner ,
Oct 27, 2023 Oct 27, 2023

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Wooooah it's going to be a crazy ride. Please, Help us, Adobe!

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