Hello @Barbara5CC8, Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan
Thank you Manan for your responce, I am aware that no one here have an access to my acconut information (fortuantyly! :)) , but my question was about getting into the contact to support, which did not worked for me via webside. I used given by you link several times and it didn't work. I did contct them though, a month ago without any problem via chat, which now I couldn't use, bc of described issue, that's why I thought maybe here is someone facing similar problem.
Edit: What worked for me was contacting them on facebook. My problem is resolved. *