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Some of the files on my cloud disappeared

New Here ,
Jun 22, 2021 Jun 22, 2021

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Some of the files in my cloud disappeared out of the blue. Specifically, all PPT saved there simply disapperead. They are not in the bin. Any helps?

 

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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Moving thread to the Creative Cloud Services forum from Using the Community

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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Which cloud  is that -- Google Drive, DropBox, OneDrive or Creative Cloud storage?

I ask because PPT are Powerpoint files which is made by Microsoft, not Adobe.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Creative Cloud (sorry, I though was obsvious otherwise why asking ADOBE?) I know PPT is microsoft. What I'm saying is that I use Creative Cloud to store my documents (doc, PPT, Excel....) in the cloud provided by Adobe, and they suddenly disapperead. 

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Adobe Community Professional ,
Jun 23, 2021 Jun 23, 2021

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LATEST

Go to the URLs below with a browser that accepts cookies and does not contain any script blockers.


Creative Cloud Assets https://assets.adobe.com
Synced files
Cloud documents
Deleted files

Lightroom https://lightroom.adobe.com
Photos
Albums
Edited files
Imported files
Deleted files

Document Cloud https://documentcloud.adobe.com
All documents
Starred files
Shared files

Adobe Spark https://spark.adobe.com
Projects
Brand files
Graphics
Web pages
Videos

 

Failing that,
CONTACT ADOBE SUPPORT:

=====================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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