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Sync is extremely slow

Community Beginner ,
Mar 01, 2017 Mar 01, 2017

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Sync is not usable at the moment. It is very slow and results conflicts - 20-300 hours left it says... Sometimes mac finder displays sync indicators, sometimes not. Menu in cloud (the gear icon) sometimes never appears - just balloon spinner...

Screen Shot 2017-03-01 at 17.13.33.png

Whole team is suffering from this now - not just me. Changing to other network does not help, nor disabling firewall/virus scan. Reinstalled the cloud, no luck.

Mac El Capitan

Version of cloud is: 3.9.5.353

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File sync

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correct answers 1 Correct answer

Adobe Employee , Jul 14, 2017 Jul 14, 2017
Hi Trina, I know the development team that works on sync has some fixes in the works which should be coming out in the next few weeks which will address the waking from sleep issue. I'm sorry for the difficulties you've encountered. Hopefully this issue will be remedied permanently soon. Best,- Dave

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Adobe Employee ,
Aug 17, 2017 Aug 17, 2017

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This update has been released. You can confirm you have the latest version in the Creative Cloud apps preferences

If you're still seeing the slowness, can you respond to this thread?

Thanks

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Community Beginner ,
Jan 05, 2018 Jan 05, 2018

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Hi. My sync has been running for over 24 hours with nothing to show but the spinning circle.

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New Here ,
Feb 13, 2018 Feb 13, 2018

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Hello Could you tell me what ports on the firewall should be open?

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Adobe Employee ,
Feb 14, 2018 Feb 14, 2018

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Community Beginner ,
Jul 15, 2018 Jul 15, 2018

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07/15/2018 and upload is still slow slow slow, especially when uploading lots of asserts, even with so called "high speed internet connection". Download speeds my be fast but upload speed are despicably slow. That is an internet provider problem. When uploading lots of assets to "adobe cloud" I do it from my desktop and sometimes it takes days even twenty or more assets can take hours. Ten assets seems to be ideal and takes 1/4 the time than twenty. Uploading slows down everything internet on my desktop, witch is far away from the router, so I just pause the upload and do what I need to do on the desktop internet wise. I have seen and priced high speed upload but the cost is way out of my ability to get and I do not live in an aria where I can get a dedicated line to a hub (aka exchange points) that will allow high speed upload.

I do not think there is much adobe can do other than keep there system open and fast 24/7. The bulk of the problem is at the user's connection to the internet. 

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New Here ,
Aug 31, 2021 Aug 31, 2021

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Hi, I have been having this same issue. I have been stuck between 47-55 files out of 29,080 files still syncing and it's been days. How do I fix this?

1. I am using the 2021 16‑inch MacBook Pro

2. I am using high-speed Internet

3. We are a 2-person team that shares files using the collab feature

4. I have downloaded the log tool

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