Adobe Activation Request error :2004

New Here ,
Jul 25, 2011 Jul 25, 2011

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I use Overdrive Media Console on my iPad 2.  I have used it successfully for two months downloading Ebooks from the library in town.  Last week I started getting the

"Adobe Activation Request Error :2004  Adobe request error:E_ADEPT_REQUEST EXPIRED-2011-07-24T14:46:17=07:00(1311543977000) is before 2011-07-25T14:16;06-07;00 (1311628566827)"

I have checked the time on my iPad and it is set correctly, there is no option to change the time on the Ebook App (Overdrive).  I have tried deleting the app and reinstalling it, I have tried getting a new Adobe account and using that, I have reset the iPad to original factory settings, what do I need to do to fix this???

HELP PLEASE!!

thank you

Jeff

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Engaged ,
Jul 25, 2011 Jul 25, 2011

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What a wonderful, informative error message, eh? Maybe to a programmer, but

not to users like you and me.

What it's telling you is something concerning time and date from the library

where you were downloading ebooks.

I 'think' that means the ebook you were downloading had the wrong date and

time in its header. ADE uses the header to set the expiration date on a

library book. So, when ADE did the comparison so it could set the

expiration date into the future, it found that the date in the header was in

the past. This can happen when you're renewing an ebook, depending on the

software the library is using.

My suggestion is to contact the library and talk with one of their techies.

This error may stem from the library not resetting the header when the

ebook's date expired.

Hope this helps!

===============

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New Here ,
Jul 25, 2011 Jul 25, 2011

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I thought that might be the problem when I first started troubleshooting, however, I get that error now, when I am trying to authorize the program, not when downloading content.  at this point I cant even authorize my iPad.

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Engaged ,
Jul 26, 2011 Jul 26, 2011

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iPad? ADE doesn't support the iPad....

Digital Editons supported

devices<http://blogs.adobe.com/digitalpublishing/supported-devices>

=======================

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New Here ,
Aug 10, 2011 Aug 10, 2011

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I cleared an

Adobe Activation Request error :2004 (followed by some time references)

by setting the time in general setting on an iTouch to 24 hour mode.

This was suggested by an Overdrive technical support rep.

They were very helpful.

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New Here ,
Aug 17, 2011 Aug 17, 2011

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I own a NEXTBOOk2 and I can't authorise the devise, I have entered my adobe I.D.(Email address) and my password to no avail.

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Engaged ,
Aug 17, 2011 Aug 17, 2011

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Adobe Digital Editions doesn't support the NEXTBOOK. HERE

<http://blogs.adobe.com/digitalpublishing/supported-devices> is a list of

all supported devices. Sorry!

================

On Wed, Aug 17, 2011 at 11:50 AM, londonmad9@hotmail.com

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New Here ,
Aug 19, 2011 Aug 19, 2011

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Make sure time zone is correct.  I had to update that on wifes tablet to get it to work.  We had our time showing correct where we lived but for some reason they would not authorize with incorrect timezone.

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New Here ,
Sep 10, 2011 Sep 10, 2011

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I had the same error on my IPAD; deleted and reinstalled Overdrive app, but did not help, could no longer authorize.  Saw a post about time incorrect and sure enough, IPAD was still set for Pacific time from previous vacation.  Changed to correct local time, authorized Overdrive and was able to download books from 2 different libraries.  Thanks to whomever posted the fix.

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