DE Keeps Crashing when I Upload Books to it

New Here ,
Mar 25, 2020 Mar 25, 2020

Copy link to clipboard

Copied

Whenever I upload a book from my local library, ADE crashes. I need to force quit out of it every time and every time, the book is not uploaded into the software so I can't transfer it to my Kobo.

- I've tried with different books.

- I've changed from 3.0 to 4.5, to 3.0, to 4.5

-I've authorized and deauthorized many many times.

- I've disinstalled, reinstalled...

- I've downloaded the book as a file, then tried to upload it.

- I've tried to add it automaatically as it downloads (open with)

 

If it helps any, the look of the software has changed too. (bookshelves are gone??)

(This is while crashed. The book shows as being there, but I need to force quit and it'll be gone.)

Capture.PNG

Help?

(It works on my husband's computer though.)

Views

144

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 08, 2021 Jun 08, 2021

Copy link to clipboard

Copied

I have exactly the same issue, did you find the solution?

 

Hello Adobe, are you there?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 08, 2021 Jun 08, 2021

Copy link to clipboard

Copied

I found the solution, find "My digital edition" file on your computer and erase it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 08, 2021 Jun 08, 2021

Copy link to clipboard

Copied

Wish I had found that answer then! 
what I ended up doing is downloading the book through the Overdrive app on my Kobo. 
as a bonus, this way I get reading stats like when you buy books. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

LATEST

Same issue....frustrating as!!
F**k me...it worked!!

Thank you!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines