Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


New Here ,
Dec 28, 2018 Dec 28, 2018

Copy link to clipboard


I've bought a new e-book and everytime I try to open it with Digital Editions the download process stops just before finishing and I get this message: "E_ADEPT_DOCUMENT-OPEN_ERROR"  or "E_10_CANNOT_OPEN"  Additionally DigitalEditions crashes sometimes

I didn't change my Windows version 7 (just installed the common security updates)

I already tried these options: uninstall-reinstall, update DigitalEditions to 4.59, try to run it with the Windows compatibility assistant. Nothing works out.

I've already searched for solutions in community-forums but without success. (There are more people with the same problem, but they had changed to Windows 10 before. I didn't do this.)

The e-book I had bought and downloaded before still work.

If anybody has an idea how to solve this bug, many people (including me) would be very happy.







Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation