Several years later, here are the case n
umbers - same situation: 01
10, ch21131133, 02
all the same problem, and all "resolved" by some
non-speaking English speaker who can't und
erstand a simple problem. I try to download a book from
a local library and get the above message. Erase, delete and
reinstall with the same result. I would be willing to pay, who
asked for free, but I would like something that allows me to
read, free, books forom my local library.
I have opened a webcase and no one responds. I'm having all types of issues with ADE. First the downloaded books would show up on Digital Editions and my nook as long as it was hooked up to the computer. Once I eject, the books disappear. I followed the instructions for re-registering that I found on this forum. I did this over and over again to no avail. I guess I did it too many times because then I received an activation error. So I called Adobe and they couldn't help. Now I'm getting a "document is licensed for a different user account" error message. Can you pleeeeaaaase help me? My case number is 0182023328.
Is this forum just for consumers to vent or does Adobe actually read these threads at anytime? It seems to me that with all of the users having the same dang problem, someone from adobe should chime in.
Not sure if this will help - But to Deactivate
your computer - Open Digital Editions
<Ctrl><Shft> D. Then close down
and re-open. You can now reactivate using another account.
WOW! Thanks for that last post on deactivating your computer ~ I started a topic about 2 months ago without any response on how to change the authorization of a computer with no replies and now I have this issue happening with the "Document licensed for a different user account" so I was looking here and found at least 1 answer to 1 of my problems!
Thank you, thank you, thank you!!
Now to find the answer to this problem....
You can also reauthorize your reader. Connect by USB. Start ADE and press (ctrl)(shft) E.
Sent from my iPhone
You can also Deauthorize your Reader. Connect by USB and open ADE. Hit (Ctrl)(Shft) E.
Sent from my iPhone
Hi, unfortunately I dont know what to do, this only happened when I tried to load books from Barnes&noble unto my Bee-book, so I think this is related to Adobe Digital user rights.Adobe was not able to resolve this problem. now I use Diesel e-books to put on my bee-book and i dont have any problems.
have a good day
I changed laptops to one with W10. Tried transferring Adobe Digital Editions 3.0 with my library of KOBO epub books but in this laptop "Authorization needed". Which led to frustration which you seem familiar with. I downloaded and installed both Adobe Digital Editions 3.0 and the newer Adobe Digital Editions 4.5 from the internet- neither will open my ebooks without vendor authorization which, when I put in what I used to buy the books, ADE says is incorrect. ADE doesn't list KOBO as a vendor and putting in OverDrive as vendor does not work. This all works seamlessly on the old Windows XP Pro laptop and I read my ebooks and library ebooks without the authorization rigamarole. Totally handcuffed by absurdity which renders the new laptop virtually useless. I'm 80 years old which does not help matters. Adobe is mud.
John Spence Surrey, BC
I have the same issue of opening the .pdf file. Are they (Adobe Support) looking into this issue right now? It seems to me that Adobe is so dump to let this happen. You must have a bad team of QA!!!