"authorize device" option when kobo reader is connected to ADE is greyed out?

[lindahaz92505032]

How do i correct this problem?

[Steve Werner]

Moving to Adobe Digital Editions forum

[Nanaky]

Is the readermodel under: Adobe Digital Publishing Solution

[wokaili]

I have the same issue! Does anyone answer these questions (every question I've gone to does not have an answer)

[Nanaky]

Reader on the list?

[wokaili]

My ereader is connected and I'm selecting the gear icon associated with the ereader and ALL of the options are greyed out. I'm now using version 3.0, as that was recommended as this was originally happening under version 4.5. but, I'm having the same problem with version 3.0 as well. This is really frustrating.

[Nanaky]

Its your Reader on this list: Adobe Digital Publishing Solution?

[kimb70409296]

same issue

[grahamm49893688]

I now have the same problem, and my Kobo Glo is on the list. Can anyone help please.

[leahr56693235]

same problem. reader is on the supported list. does anyone have a solution?

[liam5CE1]

Same issue so I ended up downloading a book and copying that to my kobo and it authorized it for me.