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"authorize device" option when kobo reader is connected to ADE is greyed out?

New Here ,
Dec 28, 2015 Dec 28, 2015

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How do i correct this problem?

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Adobe Community Professional ,
Dec 28, 2015 Dec 28, 2015

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Moving to Adobe Digital Editions forum

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LEGEND ,
Dec 28, 2015 Dec 28, 2015

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Is the readermodel under: Adobe Digital Publishing Solution

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New Here ,
Feb 03, 2016 Feb 03, 2016

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I have the same issue! Does anyone answer these questions (every question I've gone to does not have an answer)

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LEGEND ,
Feb 03, 2016 Feb 03, 2016

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Reader on the list?

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New Here ,
Feb 04, 2016 Feb 04, 2016

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My ereader is connected and I'm selecting the gear icon associated with the ereader and ALL of the options are greyed out. I'm now using version 3.0, as that was recommended as this was originally happening under version 4.5. but, I'm having the same problem with version 3.0 as well. This is really frustrating.

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LEGEND ,
Feb 04, 2016 Feb 04, 2016

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Its your Reader on this list: Adobe Digital Publishing Solution?

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New Here ,
Apr 19, 2017 Apr 19, 2017

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same issue

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New Here ,
Jan 11, 2018 Jan 11, 2018

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I now have the same problem, and my Kobo Glo is on the list. Can anyone help please.

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New Here ,
Mar 17, 2018 Mar 17, 2018

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same problem. reader is on the supported list. does anyone have a solution?

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New Here ,
Nov 15, 2020 Nov 15, 2020

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Same issue so I ended up downloading a book and copying that to my kobo and it authorized it for me. 

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