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You can only authorize this computer with an Adobe id that hasn't been previously used to authorize any other computer or mobile device

New Here ,
Aug 26, 2014 Aug 26, 2014

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When I try to download a library book on my Kobo reader, I keep getting this message. First it tells me to change the computer's authorization to be associated with an Adobe ID. When I click on authorize after logging in, the message keeps telling my "you can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile device. I have no idea what this means. Help!

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Adobe Employee ,
Jun 23, 2015 Jun 23, 2015

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This reason behind this error message. This device is activated with an Anonymous account which has a unique UUID stored in the registry. When you try to activate the same machine with different Adobe ID (UUID), this error message will be thrown.

Solution1: Deactivate the anonymous account and activate with the existing Adobe ID

Note: In this case, the books you have fulfilled with the Anonymous account will be permanently lost.

If you like to continue reading the books fulfilled by Anonymous account, you have to follow solution 2

Solution 2: You have to assign the UUID of anonymous ID to newly created Adobe ID. For more information please refer to, Adobe Digital Editions – Anonymous Activation

Hope this solves your issue.

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New Here ,
Aug 12, 2018 Aug 12, 2018

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ok sure, but when I try to recreate a new adobe id, it says that an adobe id with my email already exists. and of course it does. I created it.

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