• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Disabling Sending Stats from PDFViewer

Community Beginner ,
Apr 30, 2021 Apr 30, 2021

Copy link to clipboard

Copied

We are using PDFViewer in our application and we noticed that it sends some stats to Adobe without us enabling it. We could't find anything in documentation about these stats(ex: Eureka:Commenting).

Can someone help us with information on how to disable these stats?

TOPICS
How to , PDF Embed API

Views

596

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 14, 2021 Sep 14, 2021

Please note that we had a patch release last week. With this release, PDF Embed API now no longer gathers anonymous usage data in Adobe Analytics.

Likes

Translate

Translate
Explorer ,
Apr 30, 2021 Apr 30, 2021

Copy link to clipboard

Copied

Same here. We're getting dozens of beacons to "sstats.adobe.com/b/ss/adbadobenonacdcprod,adbdcwebprod,adbadobeprototype". It also seems to load their Launch library (though fortunately, not scoped globally). 
We're doing a proof of concept on Analytics for PDF, and all those analytics beacons are making things messy, and will make the whole PDF Embed API a hard "no" for my financial services client if we can't find a way to disable them. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 04, 2021 May 04, 2021

Copy link to clipboard

Copied

PDF Embed API is a client-side JavaScript- and WASM-based library and does not make any calls to cloud-based services. There are only three purposes for which it makes network calls:

  1. At the time of loading, it calls into a service that validates the client.
  2. If given an Adobe Analytics report suite ID by the PDF Embed API integrator, it logs event data for out-of-the-box analytics and a pre-configured analytics dashboard.
  3. It logs anonymous usage data in Adobe Analytics.

 

I suspect it's that third one that you are seeing. Currently, it can't be disabled. You can read more at the link below.

Adobe Document Services Security Overview

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 04, 2021 May 04, 2021

Copy link to clipboard

Copied

@Joel_Geraci Thanks for the detailed response. Is there a plan to make it configurable sometime in future?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 04, 2021 May 04, 2021

Copy link to clipboard

Copied

Can you elaborate on your concern? The anonymous usage data helps Adobe understand how to scale the product as well as collect performance metrics so they can make improvements.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 05, 2021 May 05, 2021

Copy link to clipboard

Copied

For us at least, it's mainly a privacy concern. If a client opts out of tracking, or makes a GDPR information request, we can't fully honor that. All of my clients have been working hard to audit and tightly govern any third party tracking, so they can disclaim it or allow opt-out as needed, so having this one sort of sneak in there was concerning. The beacons do show up in tools like observepoint, and Safari flags it (whereas it doesn't flag our own analytics because we have a firsty-party implementation)- see attached screenshot.

There's also a mild page performance concern- we now have two launch libraries on our site, and 20 hits (in addition to our own) all firing to Adobe when the page loads.

 

(It also made validating our proof-of-concept very confusing- I thought I had configured something wrong when I saw dozens and dozens of beacons firing to not-my-report-suite.)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 05, 2021 May 05, 2021

Copy link to clipboard

Copied

Ok, Thanks. This level of detail is really constructive and something I can send to product management and engineering.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jul 25, 2021 Jul 25, 2021

Copy link to clipboard

Copied

+1 on that. we also have a problem with sending users info to 3rd party

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 05, 2021 May 05, 2021

Copy link to clipboard

Copied

Our concern is similar to jenn.kunz@33Sticks. Our security team will raise concerns on tracking data being sent to a third party. Also along with stats, complete domain name and URL name is also tracked which is a concern to us as it exposes our client details.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 26, 2021 Aug 26, 2021

Copy link to clipboard

Copied

+1 - it's absolutely a non starter for us if it's sending to Adobe.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 13, 2021 Sep 13, 2021

Copy link to clipboard

Copied

I think I'm seeing these sstats beacons are gone now? Is anyone else still seeing them?
https://community.adobe.com/t5/document-services-apis-discussions/issues-with-adobe-analytics-integr... talks about another potentially breaking issue, and I think I've discovered yet another one, that you have zero control over what is tracked- something like 6 beacons will fire to your own report suite for every PDF page viewed. 😞

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 14, 2021 Sep 14, 2021

Copy link to clipboard

Copied

LATEST

Please note that we had a patch release last week. With this release, PDF Embed API now no longer gathers anonymous usage data in Adobe Analytics.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources