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Hi!
There is update issue with Adobe CC. In my place while updating it can do up to 5% then its starts giving error "Unable to connect the server, retrying ....". I have tried several time to make it complete, but failed to do so, Your help regarding this issue will be highly appreciated.
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Please take a look here:
https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Especially take a look to your HOSTS file (section STEP 2 Resest your hosts file in the second link).
If this doesn't help I would recommend a clean reinstallation: