Adobe Crash Daemon preventing Creative Cloud Updater

New Here ,
Aug 13, 2012 Aug 13, 2012

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Hey folks, i'm trying to run the updater in the Application Manager on my iMac (Mountain Lion) but I keep getting an error saying

"Please close the following applications to continue:

  • AdobeCrashDaemon"

If I hit continue it just keeps popping back up and can't see where that application is running (presumably in the background somewhere)

Any help is appreciated

Thanks

Neil

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correct answers 1 Correct answer

Adobe Employee , Aug 14, 2012 Aug 14, 2012
Hi Sergei and Neil,Did you check the Activity Monitor?Should be in Applications > Utilities folder- Open it and look under the Process Name column and see if you see anything saying AdobeCrashDaemon- Try to Quit the process if you find it and then running the Updater againYou should be able to initiate the updater from within any of the CS6 products from Help > Updates (that might be what you are doing already)-Dave

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Adobe Employee ,
Aug 13, 2012 Aug 13, 2012

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Hi Neil,

I wondered about these.

  • Does the error persist after restarting the Mac?
  • Does anything by that name appear in Activity Monitor?
  • Are all other Adobe apps closed?

-Dave

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New Here ,
Aug 14, 2012 Aug 14, 2012

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David,

I have the same issue as Neil described on OS X 10.7.4.

  • Restarting the Mac did not help.
  • There is nothing under "force quit" that could be linked to it.
  • All other adobe apps are closed.

thanks

sergei

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Adobe Employee ,
Aug 14, 2012 Aug 14, 2012

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Hi Sergei and Neil,

Did you check the Activity Monitor?

Should be in Applications > Utilities folder

- Open it and look under the Process Name column and see if you see anything saying AdobeCrashDaemon

- Try to Quit the process if you find it and then running the Updater again

You should be able to initiate the updater from within any of the CS6 products from Help > Updates (that might be what you are doing already)

-Dave

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New Here ,
Aug 15, 2012 Aug 15, 2012

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Thanks for the help folks, i have this sorted now.

I had the same issue as Sergei

  • Restarting the Mac did not help.
  • There is nothing under "force quit" that could be linked to it.
  • All other adobe apps are closed.

David_B, your solution worked for me so hoipefully should sort it for Sergei too

Thanks, Neil

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New Here ,
Aug 15, 2012 Aug 15, 2012

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Worked for me, too.

Thanks, Dave.

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New Here ,
Aug 17, 2012 Aug 17, 2012

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Worked for me too. Thanks!

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Participant ,
Mar 02, 2013 Mar 02, 2013

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WORKED!  Simple to follow!

Thanks for sharing;))

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Adobe Community Professional ,
Dec 14, 2013 Dec 14, 2013

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that worked for me, too.

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New Here ,
Feb 15, 2014 Feb 15, 2014

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Worked a treat... Many thanks

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New Here ,
Mar 09, 2015 Mar 09, 2015

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Thank you David! Saved my life!

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New Here ,
Jun 21, 2015 Jun 21, 2015

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Still working ... thanks David_B

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New Here ,
Jun 23, 2015 Jun 23, 2015

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Thank you so much! This worked to remove the issue.

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New Here ,
Jul 16, 2015 Jul 16, 2015

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Thanks David, this worked, but is it really a good idea to expect users to run Activity Monitor and kill processes? It seems like it's a bug that Adobe should fix. Users could lose important data or worse if they don't know what they're doing.

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New Here ,
Aug 20, 2015 Aug 20, 2015

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amazing thanks for your help - this worked

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Community Beginner ,
Nov 11, 2015 Nov 11, 2015

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This worked for me without having to restart. Thanks!

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New Here ,
Jul 20, 2021 Jul 20, 2021

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It works after disconnecting the eGPU 

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Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Yess!! Thank you, still works 🙂 

 

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Worked like a charm for me too! Thanks SO much!!!

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New Here ,
Jul 27, 2021 Jul 27, 2021

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I had to look under the 'CPU' tab to find the file and then I was able to force quit all instances. 

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New Here ,
Nov 14, 2021 Nov 14, 2021

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Thank you! This fixed my issue too! Had 9 AdobeCRDaemons in that utilities folder. 

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New Here ,
Oct 02, 2012 Oct 02, 2012

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I had to close a process called CS6ServiceManager in order for my updates to carry on running. Hope that helps anyone who's stuck.

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Community Beginner ,
Mar 03, 2014 Mar 03, 2014

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Hi I am having the same problem I did what you said with Activity Monitor, but I am under Process Name and I can't find AdobeCrashDaemon. I even searched for it in the Search box and nothing came out.

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Community Beginner ,
Sep 05, 2012 Sep 05, 2012

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I found that running Activity Monitor as discussed and ending the process 'adb' did the trick for me - I had no sign of a specific AdobeCrashDaemon process.

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