Adobe Creative Cloud is Missing or Damaged

Community Beginner ,
Jan 02, 2021 Jan 02, 2021

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Recent clean install of Big Sur and updates are current. In the past 2 days, I've been getting an error Adobe Creative Cloud is needed to resolve this problem. However it is missing or damaged. Please download and install a new copy. 

 

I did this yesterday and have the same error again today. I have tried using Photoshop despite the error and it's behaving abnormally with raw files. Have you seen this? How did you resolve?

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correct answers 1 Correct answer

Adobe Community Professional , Jan 02, 2021 Jan 02, 2021

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Adobe Community Professional ,
Jan 02, 2021 Jan 02, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the CC forum so that proper help can be offered.

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Community Beginner ,
Jan 02, 2021 Jan 02, 2021

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Thanks!

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Adobe Community Professional ,
Jan 02, 2021 Jan 02, 2021

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Community Beginner ,
Jan 06, 2021 Jan 06, 2021

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Hello John,

Thank you for proposals to repair creative cloud. I tried it with all 4 proposed solution in your link . No one of those working. I have still a white window at creative cloud. Bildschirmfoto 2021-01-06 um 12.54.47.png

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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Any resolution with this? I have not been able to access 80% of my CC files since 1/6/21. I ahve been on chat every day with no progress. Adobe soes not seem to care. I have no local back ups. 4 month of work stuck in the cloud and no access. How can this be acceptible to this company?????

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New Here ,
Sep 01, 2021 Sep 01, 2021

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I have the same problem/glith for over a year. It started when I first signed up with Adobe.  Every time I log onto my PC  everything halts and eventualy i get a post that Creative Cloud is missing or damaged, It takes about 10 minutes to reload it which is annoying every  time I log on.  I contacted customer service whom tried removing and instaling a new copy but the problem still occurrs. My PC was bought around 2018. 

 

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