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Adobe Creative Cloud not loading

New Here ,
Aug 12, 2020 Aug 12, 2020

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Hello, I've tried multiple ways by doing all the solutions such as deleting and reinstalling, as well as wiping using the adobe cleaner tool but to no avail. It only says "Creative Cloud is taking longer than usual to load. Relaunch Creative Cloud or restart your computer and try again." even if I click 'relaunch' the same thing happens and it loads infinitely without letting me in, I need this to do work.

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correct answers 1 Correct answer

Adobe Community Professional , Aug 12, 2020 Aug 12, 2020
Thank you for posting your query here. Please Open Windows Task Manager (if you are using a Windows PC) or Mac Activity Monitor (for a Mac) and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc. Please download the Uninstaller tool for Creative Cloud App from the following link on the affected computer: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html...

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Adobe Community Professional ,
Aug 12, 2020 Aug 12, 2020

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Thank you for posting your query here.

 

Please Open Windows Task Manager (if you are using a Windows PC) or Mac Activity Monitor (for a Mac) and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Please download the Uninstaller tool for Creative Cloud App from the following link on the affected computer: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

 

Please Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 And scroll down to the Section "Problems installing? Try alternative download links "

 And please Click on :"Windows | Alternative downloads"

 There you will see the Option for "Windows 10 (64-bit)" Please click on "Download" and try using the Creative Cloud App.

 

Please let us know if that helps.

 

Thank you.

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Explorer ,
Dec 30, 2020 Dec 30, 2020

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Sadly, this did not work for me.

 

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