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Adobe Photoshop Bug?

New Here ,
Aug 18, 2020 Aug 18, 2020

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 I recently purchased the Adobe Photography Plan and now everytime I start up Photoshop there will be a random popop on my screen which blocks me from doing anything with the application, I tried closing the popup but it closes the entire application and I even tried resetting my preferences. Does anyone know a solution to this?

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Installation, New user

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correct answers 1 Correct answer

Adobe Community Professional , Aug 21, 2020 Aug 21, 2020
1. Open CC Desktop App. 2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on your Avatar (top right image). 4. Sign-out of Creative Cloud. 5. Close all apps. 6. Restart your computer. 7. Open CC Desktop app. 8. Click your Avatar. 9. Sign-in with your paid ID and password.

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Adobe Community Professional ,
Aug 21, 2020 Aug 21, 2020

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Looks like the login screen... Does the loading ring spin endlessly?
Try signing out of the 'Creative Cloud Desktop App' and signing in again - does that help?

Also, see this page: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

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Adobe Community Professional ,
Aug 21, 2020 Aug 21, 2020

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1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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