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After formatting my computer I cannot install most of the adobe apps (Windows 10)

Community Beginner ,
Sep 10, 2020 Sep 10, 2020

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Hello, I believe my computer meets every minimum conditions to install the programs, it did before at least. Everything must be same, all I did is changed my SSD to new one and reinstalled window.

However not I cannot install most of the apps on creative cloud as it says my computer does not meet system required conditions? does anyone know what I can do? 

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correct answers 1 Correct answer

Adobe Employee , Sep 10, 2020 Sep 10, 2020

Have you applied all of the updates available for Windows 10?  The base version of Windows 10 does not meet the minimum system requirements for the Creative Cloud desktop app.  For more information please see https://helpx.adobe.com/creative-cloud/system-requirements.html.

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Community Expert ,
Sep 10, 2020 Sep 10, 2020

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how much space is available on your c drive?

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Community Beginner ,
Sep 10, 2020 Sep 10, 2020

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Hello kglad, 185GB is available 

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Adobe Employee ,
Sep 10, 2020 Sep 10, 2020

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Have you applied all of the updates available for Windows 10?  The base version of Windows 10 does not meet the minimum system requirements for the Creative Cloud desktop app.  For more information please see https://helpx.adobe.com/creative-cloud/system-requirements.html.

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Community Beginner ,
Sep 10, 2020 Sep 10, 2020

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Hello Jeff, I think it's because I'm windows 10 1507.... is there any way I can change this? Thank you so much

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Community Expert ,
Sep 10, 2020 Sep 10, 2020

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Community Beginner ,
Sep 10, 2020 Sep 10, 2020

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Thank you so much Jeff ! you saved me

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