aucun accès aux fonctionnalité

New Here ,
Nov 25, 2021 Nov 25, 2021

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Bonjour,
Impossible de télécharger les logiciels de la suite Adobe. J'ai un message qui s'affiche lorsque j'essaie de renter dans adobe cloud. Je viens de payer l'offre étudiante aujourd'hui même. J'ai donc normalement accès au téléchargement. Que dois je faire ? 

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Jan 24, 2022 Jan 24, 2022

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j'ai le même souci.

aucune aide ici et je ne comprend pas l'anglais.

j'ai désintalé et remis et toujour pareil.

j'ai changé le nom du ficher OOBE opm.db

et rien ne se passe; je ne sais plus ou aller 

 

 

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Adobe Community Professional ,
Jan 24, 2022 Jan 24, 2022

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contact support.

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New Here ,
Feb 03, 2022 Feb 03, 2022

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Bonjour,

 

Je rencontre les mêmes difficultés. Avez-vous réussi à réseoudre le problème et insatller votre application.

 

Bonne journée.

 

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Adobe Community Professional ,
Feb 03, 2022 Feb 03, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Feb 03, 2022 Feb 03, 2022

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bonjour, 

j'ai réusi mais faut le temp de bien comprendre.

j'envois 2 sollutions. faur bien comprendre son mac pour réussir le téléchargement.

bon courage 

Laurent

 

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