Being charged for a full year when i'm on month-to-month payments?

New Here ,
Dec 15, 2018 Dec 15, 2018

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Hi there,

I'm looking to cancel my current subscription as i no longer require it. i'm on a pay month to month payments for the Photography Creative Cloud Bundle and £9.99 a month.

According to terms and services that i agreed to, read, and was informed about it said "i will not be charged to cancel this service".

However, Adobe keeps wanting to charge me as if i'm cancelling for a year long subscription with having to pay 50% of my remaining contract with them. except at no point did i agree to be on a constant remaining contract with them (which 100% is the biggest money scam I've heard, on par with Apple about apple only being able to repair the IPhones) i only agreed to pay month to month.

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correct answers 1 Correct answer

Community Expert , Dec 15, 2018 Dec 15, 2018

The Photography Plan is annual.  Always has been.  There is no month-to-month option.  See screenshots.

If you buy Photoshop as a single app, you pay $31.49 per month & cancel anytime without penalty.

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Community Expert ,
Dec 15, 2018 Dec 15, 2018

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SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

As far as I know, the special Photography plan is NOT available as a monthly subscription... so what you have is an ANNUAL subscription with monthly payments

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

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Community Expert ,
Dec 15, 2018 Dec 15, 2018

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The Photography Plan is annual.  Always has been.  There is no month-to-month option.  See screenshots.

If you buy Photoshop as a single app, you pay $31.49 per month & cancel anytime without penalty.

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 16, 2018 Dec 16, 2018

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Ah, thank you. I must have misread/Misunderstood as i did go through everything carefully

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New Here ,
Jun 10, 2022 Jun 10, 2022

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I did not agree to anything that requires a payment.  I do not want to use the product.  I was looking for  something to solve a problem.  Will you give me an assurance that my subscription was canceled or never created.

 

 

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Community Expert ,
Jun 10, 2022 Jun 10, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jun 10, 2022 Jun 10, 2022

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LATEST
quote

Will you give me an assurance that my subscription was canceled or never created.

 

By @Norman24091221x584

=============

No.  We don't work for Adobe.  We're just customers & product users.

If you want to know the status of your Adobe account, log-in below.

https://account.adobe.com/plans

 

Free trials are for 7 days only, after which it automatically changes to a paid subscription unless you cancel it.


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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