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Betreff: Creative Cloud Setup Won't Open/Load/Start

Community Beginner ,
Dec 21, 2020 Dec 21, 2020

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I've been having the same issue. Went through several cycles of reinstalling rebooting clearing registry OOBE folder etc. still no go. How about adding a log option to the cc program and more messages displaying as it tries to load so we can see how far it got and where it's having an issue.

 

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Adobe Community Professional ,
Dec 21, 2020 Dec 21, 2020

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these are user-to-user forums.

 

that said, what's your winver window show?

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Community Beginner ,
Dec 21, 2020 Dec 21, 2020

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Windows 10 version 20H2, i.e., latest 64 bit. BTW I'm a software developer. Please address the points I wrote.

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Adobe Community Professional ,
Dec 21, 2020 Dec 21, 2020

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again, these forums are user-to-user.  if you want to request logging/debugging options from adobe, do so here https://www.adobe.com/products/wishform.html

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Adobe Community Professional ,
Dec 21, 2020 Dec 21, 2020

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This is a public forum with "some" Adobe staff participation, use the link below to make a report or request
-https://adobe-video.uservoice.com/

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Adobe Community Professional ,
Dec 21, 2020 Dec 21, 2020

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Hi view3d.tv,

 

Thank you for posting your query here and sorry to hear about the trouble you are facing. 

 

Please Open Windows Task Manager (for Windows computer ) or Mac Activity Monitor (for a Mac) and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Also please try a system restart and retry, it should work.

 

If the problem persists, please consider uninstalling the Creative Cloud App and Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html and download the direct installer for Creative Cloud Desktop App.

 

Hope it helps. 

 

Thank you.

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Community Beginner ,
Dec 21, 2020 Dec 21, 2020

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Dj, thanks for your reply. Been through all that. Hoping they will have an update really soon for the desktop cloud app. Perhaps there is a compatibility issue with the latest windows 10 build.

 

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New Here ,
Dec 21, 2020 Dec 21, 2020

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I have been having similar problems for the last week or so.  Creative Cloud opens to a blank white screen.

I have killed all the adobe services, rebooted, tried uninstalling PS, AE, ACRO, etc., but because CC wasn't functioning, could not do anything.

I had tried reparing the CC installation, because when I would try to start an ap, CC would come up saying it needed repair. When I would hit "repair", it would just disapper at 95%.  Did this a few times.

I followed the download links at Adobe to download the latest installer.  It would save in my DL folder, I would run it, and before I could get past the "How do you use Adobe services?" questions, the "bad" CC instance would pop up and have a white screen and my CPU would spike to nearly 100% anytime.  Additionally, the downloaded Setup.exe would just "disappear" from my downlad folder.  THAT was strange.

 

Finally found this issue in the forum and fixed it with the following steps.

--

Turned off all Adobe services again and went to the download link provided in this thread.

https://creativecloud.adobe.com/apps/download/creative-cloud

I ran it from the DL folder, not the Chrome Downloads toolbar (that was how I had been trying the installer before).

Now Creative Cloud runs and has notified me I have ap updates.

 

IDK if this helps at all, but since I've been trying to fix this for more than a week (I'm in IT/Tech as well), I am happy that the link provided and the steps I took seem to have fixed the issue.

 

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Adobe Community Professional ,
Dec 21, 2020 Dec 21, 2020

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i have win 10 v20h2, cc 5.3.1.470 and no problems so that's not necessarily a problem.

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