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Billing information problem, Mexico don't appears on Country

New Here ,
Sep 02, 2018 Sep 02, 2018

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i can not do the step 4 if the fields are not correct, the bank will rejects the purchase, I am from chile but my friend who lend me his credit card is from mexico,

I tried to get in contact by phone with the support but it seems that i needed to prefix some numbers before to call.

https://prnt.sc/kppwy4

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Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Sep 14, 2018 Sep 14, 2018
Hi Jecu, As I understand, you are from Chile, however, the card you are using is from Mexico. Creative Cloud is definitely available in Mexico but you need to make sure that your account should also have Mexico as the registered country. Only when both the things match you can go ahead with the purchase. You may also Contact Customer Care for any help or information. Feel free to update the thread for any other questions. Thanks Kanika

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Adobe Community Professional ,
Sep 02, 2018 Sep 02, 2018

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I can set my region to Mexico, so Mexico is definitively a country in which Adobe operates (it would have been strange if not).

It may be, however, that you need to buy via a vendor.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 14, 2018 Sep 14, 2018

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Hi Jecu,

As I understand, you are from Chile, however, the card you are using is from Mexico. Creative Cloud is definitely available in Mexico but you need to make sure that your account should also have Mexico as the registered country. Only when both the things match you can go ahead with the purchase.

You may also Contact Customer Care for any help or information.

Feel free to update the thread for any other questions.

Thanks

Kanika

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