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Blank grey screen shows when opening Illustrator/InDesign and error message

New Here ,
May 05, 2020 May 05, 2020

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When I open either adobe application, I am greeted with a blank grey screen (instead of a menu). I can still file > open recent which works, however file > create now prompts an error message, as attached! 

 

I have uninstalled and reinstalled all adobe applications, restarted my computer and used the adobe creative cleaner also but nothing seems to be working. Screenshot 2020-05-05 at 15.57.46.png

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Creative Cloud

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Explorer ,
Feb 25, 2021 Feb 25, 2021

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Finding this thread now after encountering the same error.

 

Was there a resolution?

 

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