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Bought Photoshop student plan but Im on trial mode.

New Here ,
Sep 13, 2020 Sep 13, 2020

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Hello, I bought the Adobe Photoshop student plan yesterday.

However It still shows that I am on trial mode and that I dont have any plan under my account.

Is it normal? What do I need to do in order to solve this problem?

 

I Thank you for taking your time to answer.

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Installation, New user

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correct answers 1 Correct answer

Adobe Community Professional , Sep 13, 2020 Sep 13, 2020
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat windo...

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New Here ,
Sep 13, 2020 Sep 13, 2020

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Do I need to wait for Adobe to check with my school? Or did I make a mistake while perchasing it...

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Adobe Employee ,
Sep 14, 2020 Sep 14, 2020

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P.Xing, I am showing that you have an active membership, under the e-mail address you used to post to this public discussion forum.  Please see http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for steps you can take to resolve the connection error that is preventing the active membership from being seen.

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Adobe Community Professional ,
Sep 13, 2020 Sep 13, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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