Bought Photoshop student plan but Im on trial mode.

[P.Xing]

Hello, I bought the Adobe Photoshop student plan yesterday.

However It still shows that I am on trial mode and that I dont have any plan under my account.

Is it normal? What do I need to do in order to solve this problem?

I Thank you for taking your time to answer.

[P.Xing]

Do I need to wait for Adobe to check with my school? Or did I make a mistake while perchasing it...

[Jeff A Wright]

P.Xing, I am showing that you have an active membership, under the e-mail address you used to post to this public discussion forum.  Please see http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for steps you can take to resolve the connection error that is preventing the active membership from being seen.

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Eddie35106770c7oy]

 I purchased photo shop and it's not working is stuck in trial mode

[kglad · Accepted solution]

@Eddie35106770c7oy 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location