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Can't install any Adobe products

Community Beginner ,
Mar 07, 2017 Mar 07, 2017

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I've tried to install Creative Cloud and Premiere Pro and both have failed, Creative Cloud is saying Error Code 1 and Premiere Pro says Error Code P48. I've contacted Adobe Customer Support and they lead me to the Adobe Cleaner Tool that has hasn't worked. I've tried moving the installers to C Drive and still nothing. I've downloaded the program on two other machines to see if works and it did. This is extremely frustrating. Can anyone help me solve this? I have also tried to the Chat option on the site but i can't seem to use it

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correct answers 1 Correct answer

Adobe Employee , Mar 15, 2017 Mar 15, 2017
Hi Kctheginger, It seems that you have tried all the basic steps, including the solution mentioned on this link: - CreativeCloudSet-Up.exe fails to load, returns error code 48. I would now request you to Contact Customer Care for further assistance. Isas-uiuc, Adobe Extension Manager CC used to work with CC 2013 and CC 2014, please refer Adobe Add-ons to manage extensions for CC 2015 onwards as mentioned on this link: - Adobe Extension Manager | Download Adobe Extension Manager CC.Thanks. 

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Adobe Community Professional ,
Mar 07, 2017 Mar 07, 2017

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Adobe Community Professional ,
Mar 07, 2017 Mar 07, 2017

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Which operating system?

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Community Beginner ,
Mar 07, 2017 Mar 07, 2017

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Windows 10

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Adobe Employee ,
Mar 13, 2017 Mar 13, 2017

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Hi Kctheginger,

As you have mentioned that you encountered error code 1 while installing Creative Cloud and Error P48 while installing  Adobe Premiere Pro CC. I would request you to follow the steps mentioned on this link: - "Failed to install" error received when installing Adobe Creative Cloud desktop app and then, try to install Premiere Pro CC using Creative Cloud app.

Please share the results after trying these steps.

Thanks.

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Community Beginner ,
Mar 14, 2017 Mar 14, 2017

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hello Atul_Saini, I've already tried that several times. It is not working.

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Adobe Employee ,
Mar 14, 2017 Mar 14, 2017

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Hi Kctheginger,

Based on what you have said, you have already tried all the basic steps to download Adobe Premiere Pro CC, I would request you to try the direct download links available here: - Download Creative Cloud apps and Contact Customer Care in case you need further assistance with it.

Wendyc39746214, As you have mentioned that you are unable to find Creative Cloud app so that you may download Adobe After Effects 2017 & Adobe Premiere Pro CC 2017, I would request you to follow the steps mentioned here: - Download and install Creative Cloud apps

Please feel free to update this discussion in case you need further assistance.

Thanks.

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Community Beginner ,
Mar 14, 2017 Mar 14, 2017

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Downloading what you told me too, had no effect now i am getting error code: 48. it just isn't working

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Adobe Employee ,
Mar 15, 2017 Mar 15, 2017

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Hi Kctheginger,

It seems that you have tried all the basic steps, including the solution mentioned on this link: - CreativeCloudSet-Up.exe fails to load, returns error code 48. I would now request you to Contact Customer Care for further assistance.

Isas-uiuc, Adobe Extension Manager CC used to work with CC 2013 and CC 2014, please refer Adobe Add-ons to manage extensions for CC 2015 onwards as mentioned on this link: - Adobe Extension Manager | Download Adobe Extension Manager CC.

Thanks. 

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Community Beginner ,
Mar 14, 2017 Mar 14, 2017

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This is a complete waste of time.

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Community Beginner ,
Mar 14, 2017 Mar 14, 2017

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The CC Desktop App is junk, and continuing to offer it instead of the actual Apps, is just wasting your customer's time. I need Extension Manager CC 2017, can you offer a direct link, or more wasted time? This would be for Mac OS Sierra.

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Community Beginner ,
Mar 14, 2017 Mar 14, 2017

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It took a little work, but I found a way to do this without the worthless CC Desktop App. It should come as no surprise, nothing you offered for 'advice' was of any help at all.

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Oh man, I wish you would have shared what you did, to help the next guy!  I'm having the same problem and can't find any fix 😞

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