Can't login to Creative Cloud

Community Beginner ,
Feb 18, 2018 Feb 18, 2018

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This morning I was prompted for my username and password to log into the creative cloud app. I am logged into the community forums using the same credentials used by the creative cloud app so my username and password is correct, yet I can't login via the Creative Cloud App. The Creative Cloud app say "unable to authenticate your Adobe ID" when using my correct username and password.

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correct answers 1 Correct answer

Community Expert , Feb 18, 2018 Feb 18, 2018

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

...

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Community Expert ,
Feb 18, 2018 Feb 18, 2018

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check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Beginner ,
Feb 20, 2018 Feb 20, 2018

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There must have been some sort of issue on Adobe's side of the house. Today without any intervention on my part, I opened creative cloud and I am logged in.

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New Here ,
Dec 02, 2018 Dec 02, 2018

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Hello I am having this same issue. I've been logged in and able to access creative cloud fine since June of this year but after restarting my computer I can not login to creative cloud, even though I am logged in with the same credentials right now to access this forum. I tried quitting and then re-opening cc but now I just see a spinning circle and nothing loads on the screen. Very frustrated. Screen Shot 2018-12-03 at 12.16.34 AM.png

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Community Expert ,
Dec 03, 2018 Dec 03, 2018

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