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EMAIL REMOVED cannot cancel his subscription Why...??
[personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information]
Also: beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730
perhaps you have an annual subscription and are going to incur a penalty*.
how to cancel: https://helpx.adobe.com/manage-account/using/cancel-subscription.html
* if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.htmlclick contact us (= cryptic icon in the lower right)
in the chat field, type AGENTbe patient, it can take quite a while to reach a human