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cannot install premier pro (no error code)

New Here ,
Jun 25, 2020 Jun 25, 2020

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So I just purchased premier pro and I downloaded the installer. When i follow the instruction to install, it says double click the folder to install premier pro. But when i double click nothing happens at all. No error code, no notification of any kind, the install process does not start what so ever.

 

I looked up the specifications to run premier and I beleive my intel processsor is 4th generation, 2 generations behind the minimum requirements for running premier. 

 

Is this the reason my computer wont even try to install premier? I feel like I should at least get an error code.

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LEGEND ,
Jun 25, 2020 Jun 25, 2020

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Do you mean you started a subscription to Premiere Pro? Or was it a one time purchase?

What is your operating system version?

 

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New Here ,
Jun 26, 2020 Jun 26, 2020

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Sorry yeah I subscribed to the entire creative cloud, premier pro included but this is the first app I have tried to install.

My OS is Catalina 10.15. The MacBook itself is quite old. Maybe 6 years or so

Get Outlook for iOS

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LEGEND ,
Jun 27, 2020 Jun 27, 2020

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Thanks. I'm not sure from your post.... have you yet installed the Creative Cloud Desktop app? This needs to be your first step. 

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Adobe Community Professional ,
Jun 27, 2020 Jun 27, 2020

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To add, here is the link to install the Creative Cloud Desktop app, which I'd agree is teh best way of managing the installation of various CC products:
https://www.adobe.com/au/creativecloud/desktop-app.html

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