Cloud Desktop App is blank?

[Sanityfilms]

Just updated the cloud desktop app and now it loads blank. I can't sign in or download programs anymore. I tried uninstalling and reinstalling it and still nothing. 

How do I fix this?

[iAnkitkhurana · Accepted solution]

Rename the opm.db file.

1. Close the Creative Cloud application if it's running.
2. Navigate to the OOBE folder.
   Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
   Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
3. Rename the opm.db file to opm_old.db
4. Launch Creative Cloud

Ankit

[RynoBucket]

Why id this neccesary? What caused the error to happen? I had the same thing happen to me.

[alexanderches]

This fixed i!

Thank you Ankit.

Please remove my last comment.

[iAnkitkhurana]

Thanks for the update acheseborou

[jbwilly751]

Thanks!!!

[amineb93283396]

not working

[Herman1234]

I can't seem to rename the opm.db file to opm_old.db..

It says its opened in the Adobe Cloud application even though everything is closed.

[Alan_VeryPC]

I had this problem because the Adobe Application Manager was still running even though I had already quit the Creative Cloud app.

I used the Windows Task Manager, Processes tab to end the process that begins AAM.

Then I could change the filename of opm.db no trouble

Herman1234 wrote:

I can't seem to rename the opm.db file to opm_old.db..

It says its opened in the Adobe Cloud application even though everything is closed.

[HenrietteJ]

I just clicked and selected box and renamed it opm_old.db.  However, the CC window on the menu bar remains blank...no apps.  In my case CC PS 2014 had disappeared from the dock.  From application folder I dragged CC PS 2014 to the dock. I am able to open CC PS 2014 program and work on images but the CC app window still remains devoid of apps.

[RodeoRamsey]

I have the same issue and this did not resolve it.  See also http://forums.adobe.com/message/5935092#5935092

[Aeroastroarts]

Thanks a lot Ankit, running Windows 8 but had no updates through Cloud Desktop for a few months, great stuff!

[EBSWORTH]

Dear Ankit,

I have just tried installing Creative Cloud onto my new Mac Pro (3 Ghz 8-core Intel Xeon E5) - and I have this blank dropdown window when I click on the CC icon at the top. I had just transfered all my files from my old MacBook Pro which Adobe Cloud is working perfectly on, but nothing works on the Mac Pro at all. I have tried looking for that file you mentioned in OOBE folder but the only file when that is opened is called "PDApp". No sign of opm.db at all. I followed the clean up advice from another forum but to no resolve??? CC seems to have been uninstalled now from the computer at the mo, and there is no way of getting it back!

I have deadlines and they aren't going to be met so swift helpwould be great.

Many thanks

Sean

[Pedro_cocosi]

sigue igual, la ventana de creative en blanco sin cargar nada

[markRainer]

This fix used to work but no longer is working for me. Help. I've tried uninstalling CC Desktop, restarting my Windows 7 Pro 64 bit machine, installing Creative Cloud Desktop app and no change. I've renamed the folder OBB and tired all the same things. This worked fine a couple months ago and not no luck. Any thoughts.

[irichild]

Thank you!!! Now it's working!

But I've been using Adobe for several months now. And it always worked! Why did this problem suddenly appear?

[grafix9k]

I have the same problem, but there is no opm.db file in my OOBE folder -- it's empty except for an alias to a folder called PDApp.

I'm running Mac OS 10.9.4.

When I first discovered this problem, I deleted the AAManager plug-in and reinstalled Creative Cloud, per a suggestion on the Adobe site.

What do I do now?

[Jan Mikš]

...probably too late but...   I had same problem. You must open user's library (not shared). Easiest way is to locate it is from finder: Finder - Open (with alt) - Library - Application Support .........

[John Koals]

Same problem.

[dope_kid]

what is the oobe file?  i can't find it

[sieraaij]

thanks it works!

[iKumpunen]

Don't work for me.

[chemartin_cme]

Thanks a lot, Ankit

I got it at the first attempt!

[marlanaf97755244]

How can I rename it? When I tried, it kept saying that it was open in the Service of the Adobe Desktop App.

Is there a way to fix that?

[marlanaf97755244]

How do I do that? When I tried it said that the file was open in the Service for Adobe Desktop Apps.

Is there a way that can be fixed, since my trial expired last month?