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Compatibility issues for dell xps 15 9575

New Here ,
May 14, 2021 May 14, 2021

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When looking at the specs needed to run the new 2021 updates for some of the adobe products (after effects, media encoder, premiere pro and photoshop) it seems that I have all the needed requirements to update these programs - although I am still receiving a message saying my system is not compatible. I've tried to check for updates for the OS system to see if that could be the problem as well as ensuring that I am running programs as the administrator. 

Really confused about what this could be and greatly appreciate any troubleshooting suggestions 🙂 

 

System Specs:

Intel(R) Core(TM) i7-8705G (19042.964)

OS Microsoft Windows 10 home 20H2 for x64-based Systems (KB5003173)

16.0 GB RAM (15.8 GB usable)

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Creative Cloud

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Adobe Community Professional ,
May 14, 2021 May 14, 2021

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your video card may be the issue.  did you check the programs specs?  (https://helpx.adobe.com/creative-cloud/system-requirements.html)

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