computer died and installed Adobe Creative Suites 3 on new comptuer and it will not activate

[charlottea38439221]

Does anyone have any information on this

[Sheena Kaul]

Moving to Downloading, Installing, Setting Up​

Hi,

Please specify the error message you get.

If possible please post a screenshot.

Until then you may refer How to download, install, and activate Adobe applications

Hope that helps!

Regards,

Sheena

[Ned Murphy]

Contact Adobe Support thru chat and ask them to reset your activations  do not ask for more than that or they are likely to send you back here where no one can help with that.

Review the following help topics for activation issues.

Error "The serial number is not valid for this product" | Creative Suite

http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Error unable to validate serial number | CS6

http://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html

Activation & deactivation help

https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#activate-ho...

To locate the serial number:

http://helpx.adobe.com/x-productkb/global/find-serial-number.html

[charlottea38439221]

Thanks Ned,

Will try that in the morning

Charlotte

[Ned Murphy]

You're welcome Charlotte.

[charlottea38439221]

Hi Ned,

I tried as you recommended below and it did not work

They referred me to the forums again and this is going round and round and round

Charlotte

[Atul_Saini]

Hi Charlotte,

We have checked the details of your account and we couldn't find any serial number registered. Please share the serial number in a private message so that we may check the details and assist you appropriately.

[Note: Make sure you send the serial number via private message only]

To send a private message, click on my name, it would take you to my profile, then, on the right side there is a "Message" tab as shown in the screenshot. Please click on it and share the details.

Awaiting your response.

Thanks.