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Continued 146 errors on installation

Community Beginner ,
Feb 10, 2018 Feb 10, 2018

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I keep getting the installation error 146 whenever I try to update (or install) a create cloud update:

Exit Code: 146

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobeMediaEncoder12AllTrial', version:12.0.1.64

FATAL: Error occurred in install of package (Name: AdobeMediaEncoder12AllTrial Version: 12.0.1.64). Error code: '146'

WARN: Failed to move directory '/.adobeTemp/E32C518B-2945-428A-A621-646A6D33F34E/1/universal/App' to '/System/Library/Components/PDFImporter.component/Adobe Media Encoder CC 2018'

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I have read all of the solutions, and none of them work. 1) reinstalled CC app 2) load direct from link etc...

I try to create the missing folder '/System/Library/Components/PDFImporter.component/Adobe Media Encoder CC 2018' but when I open up the PDFImporter component there are no adobe apps in there (and I have all of them, pretty much). Only the system has read/write privileges in that folder.

This is OSX 10.13.3

I have never had this issue before, and no solutions are working.

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correct answers 1 Correct answer

Adobe Community Professional , Feb 11, 2018 Feb 11, 2018
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlclean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlrestart your computer (don't skip this)reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.if you're unable to install the cc desktop app at thi...

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Adobe Community Professional ,
Feb 11, 2018 Feb 11, 2018

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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