Crash Report for "Adobe Lightroom"

[Pierre0D4D]

Hi,

I just installed Lightroom in my Win10. I installed in my admin account and it run good. But when I try in a user account, I obtain this screen.

Lightroom works in the admin account, but not in my user count. I try to uninstall CC and Lightroom then install Lightroom directly in user account, but the result is the same.

 

[kglad]

https://shotkit.com/lightroom-keeps-crashing/

in particular, check #9.

[Pierre0D4D]

Hi, 

Thank for your answer.

I did a new account, Same problem.

[kglad]

copy your admin lr settings and use them for a user lr settings

[Pierre0D4D]

Thank, I copied the Roaming/ folder. It doesn't work. 

[kglad · Accepted solution]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human