Create Cloud "need of repair" every day

Community Beginner ,
Sep 10, 2020 Sep 10, 2020

Copy link to clipboard

Copied

Hello, I'm experiencing this common issue of Creative Cloud breaking every time my iMac wakes up from sleep or restarts. All Adobe software and files crash and I have to re-download and install Creative Cloud each time. I lose an hour or two of productivity each time this happens. I see this is a very common problem. I haven't seen any solutions that seem to apply to me yet, and I'm not a computer tech. Can someone help me chase this down, or is it just an Adobe bug. My laptop does not have this issue. Thank you.

TOPICS
Collaboration, File sync

Views

136

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Sep 11, 2020 Sep 11, 2020
it sounds like you have some older 32 bit app/installers on your problematic computer. try a clean install or google this problem. i've seen other posts about mac os 10.15 users having this problem. clean install: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html...

Likes

Translate

Translate
Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

it sounds like you have some older 32 bit app/installers on your problematic computer.

 

try a clean install or google this problem. i've seen other posts about mac os 10.15 users having this problem.


clean install:


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 14, 2020 Sep 14, 2020

Copy link to clipboard

Copied

Really appreciate your reply, kglad. I'll try these steps as soon as I can and report back here. Thank you for taking the time and providing the links. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 15, 2021 Jan 15, 2021

Copy link to clipboard

Copied

Hi,

I am experiencing the same problem since two weeks but with windows 10. I have to reinstal creative cloud once or two times a day spending one or two hours.   

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

Copy link to clipboard

Copied

LATEST

something on your computer is causing the problem.  likely culprits are av, anti malware, cleaners etc

 

in any case, reinstall may be unnecessary.

 

try resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines