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Creative cloud app: Installing update: stuck at 2% Message "trying to connect to server"

Community Beginner ,
Apr 21, 2015 Apr 21, 2015

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I've flushed all my browsers cache, Uninstalled the app and re-installed it, cleaned the hosts, checked every single thread available with the same problem... none are solved.
web-fonts won't sync until the update happens so I cant really work.  This is a really big problem for me.  The screen capture below is my creative cloud window for the last 4 hours

I'm on windows 7 home premium v 6.1 service pack 1

screenshot.jpg

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correct answers 1 Correct answer

Adobe Employee , Jul 29, 2015 Jul 29, 2015

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Adobe Employee ,
Apr 21, 2015 Apr 21, 2015

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Hi,

Please refer to the help document below:

Creative Cloud Connection Update

Regards,
Sheena

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Community Beginner ,
Apr 21, 2015 Apr 21, 2015

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Sheena,
The link you sent me is not helpful. How can I access my synced fonts so that I can keep working????

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Community Beginner ,
Jul 29, 2015 Jul 29, 2015

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I have been getting the exact same screen as mincho33 for awhile now.   Apparently not a lot of people are having this issue, but the ones that are have not, not that I have found, gotten an answer/solution to this specific problem.  The only way I have gotten around it is to find the latest Creative Cloud Desktop App online, download, and reinstall.  That takes a lot more time than letting the app do it on its own like it is supposed to.

The link supplied by Sheena is appreciated, but did not relate to this specific issue.  Unless I missed something (possible) and if so please show me exactly where it deals with connecting to the server after already being signed in.

Like the link above suggested, I did go to an app, Premiere Pro, to sign in and it said I was already signed in.

I also set Creative Cloud Desktop App to "Run as Administrator" with no change.

The big problem is that once it gets locked into this updating mode, there is not a way to cancel it and get back to the old app version to let me update Adobe products or mincho33 use the fonts.  I can use Premiere, After Effects, etc... but not update them through the app.  I do not use the Fonts at this point but apparently the app has to be running in order to use them according to mincho33.  For me right now it is a big annoyance but for others it seems to be a work stopper.

So I am not sure any of my input has helped Adobe in understanding the issue and I am glad to answer any questions to help get this solved.

Thanks

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Adobe Employee ,
Jul 29, 2015 Jul 29, 2015

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Community Beginner ,
May 31, 2017 May 31, 2017

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not useful

links are dead and it's not the same problem

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New Here ,
Mar 23, 2021 Mar 23, 2021

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You can try disabling your VPN if you have one. I couldn't update until I turned it off to let it update. 

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