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Creative cloud app : unable to install id : error 48

Community Beginner ,
Jun 21, 2014 Jun 21, 2014

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Hello,

I downloaded the new creative cloud app to update my photoshop to cc 2014 but i get an error 48 when I am trying to install it. I tried to disable the antivirus: no success.

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correct answers 1 Correct answer

Community Beginner , Jul 01, 2014 Jul 01, 2014

I turned off the Kaspersky and it seems to be working.

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Adobe Employee ,
Jun 23, 2014 Jun 23, 2014

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Web4pro1 can you please post a screen shot of the error you are experiencing?  You can find more details on how to post a screen shot at FAQ: How do I capture and post a screen shot or video?.

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Community Beginner ,
Jun 25, 2014 Jun 25, 2014

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creativecloud.jpg

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Adobe Employee ,
Jun 25, 2014 Jun 25, 2014

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I am sorry Web4Pro1 but I am unable to read French.  Can you please copy and paste the text to this discussion.

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Community Beginner ,
Jun 25, 2014 Jun 25, 2014

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Les problèmes suivants sont survenus: le programmation d'installation n'a pas pu accéder à un fichier ou un répertoire essentiel. Veuillez relancer l'installation (code d'erreur: 48)

The following problem occured: the program could not access a file or a essential directory. Please try again (error 48)

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Adobe Employee ,
Jun 26, 2014 Jun 26, 2014

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Ok thank you Web4Pro1 the error is indicating that the file permissions under your current User account have either become compromised or are not granting the proper permissions to the installer.

I would recommend reviewing your installation log files to determine the exact location which you are facing the read/write failure.  You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.

Once you have located the locations which were not able to be modified then please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for information on how to adjust your file permissions to correct the error.

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Community Beginner ,
Jun 26, 2014 Jun 26, 2014

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This is all I can get. There is no other file modified under the "installer" directory.

06/27/14 08:23:54:161 | [INFO] |  | ASU | OPM | OPM |  |  | 15316 | Build Version - 8.0.0.19

06/27/14 08:23:54:161 | [INFO] |  | ASU | OPM | OPM |  |  | 15316 | Logging Level verbosity Set  to 4

06/27/14 08:23:55:355 | [INFO] |  | ASU | OPM | OPM |  |  | 15316 | Schema version and schema compatibility version are same or greater than current

06/27/14 08:23:55:364 | [INFO] |  | ASU | OPM | OPM |  |  | 15316 | Successfully opened opm session, db location:C:\Users\Anthony Goret\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef

06/27/14 08:23:55:364 | [INFO] |  | ASU | OPM | OPM |  |  | 15316 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

06/27/14 08:23:55:364 | [INFO] |  | ASU | OPM | OPM |  |  | 15316 | No Record found for the input fields in opm_getValueForKey

06/27/14 08:23:55:364 | [INFO] |  | ASU | OPM | OPM |  |  | 15316 | Released OPM refrence successfully in opm_freeLibRef

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Adobe Employee ,
Jun 27, 2014 Jun 27, 2014

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Hi Web4pro1,

You can follow the link: http://www.adobe.com/downloads/other-downloads.html and download Adobe Application Manager. It will update at the first launch as the required Creative Cloud desktop application.

Let us know for further query.

Thanks,

Ratandeep Arora

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Community Beginner ,
Jun 27, 2014 Jun 27, 2014

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Re: Premiere Pro is downloading now... Not moving just hanging  hey try the download from here I got an error like that when trying to install from the page.  Then for some reason I download this and it worked.

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Community Beginner ,
Jun 30, 2014 Jun 30, 2014

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Not working 😞

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Community Beginner ,
Jun 30, 2014 Jun 30, 2014

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I moved the creative cloud desktop application to a temp directory and run as administrator. I could get further to another error.

The following problems have occured:

Installation failed of creative cloud for desktop (code : 50)

acc-50.jpg

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Adobe Employee ,
Jul 01, 2014 Jul 01, 2014

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Hi Web4pro1,

I would suggest you to try it on a new administrator user account because it can be an issue with the permissions.

Thanks,

Ratandeep Arora

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Community Beginner ,
Jul 01, 2014 Jul 01, 2014

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I turned off the Kaspersky and it seems to be working.

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Adobe Employee ,
Jul 02, 2014 Jul 02, 2014

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Hi Web4pro1,

Thanks for the update.

Thanks,

Ratandeep Arora

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New Here ,
Oct 01, 2015 Oct 01, 2015

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Thanks.

1. I switched off Norton 360

2. I moved CreativeCloudSet-Up.exe to the Desktop (PC)

3. I ran CreativeCloudSet-Up.exe as administrator.

...and that seemed to do the trick.

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New Here ,
Dec 02, 2015 Dec 02, 2015

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Running as ADMIN and running off desktop solves error 48 for me

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New Here ,
Jan 18, 2016 Jan 18, 2016

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Same here, moving to desktop from the downloads folder was helping too

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