Creative Cloud damaged, does not allow reinstall

[oriomenoni]

I get an error message that says that Creative Cloud is missing or damaged, and prompts to reinstall.

However, when I launch installation program, it says again "missing or damage, reinstall"
So it's an endless loop.

I tried to kill all Adobe instances from the task manager prior to launch reinstall, but no result

I have also tried to uninstall Creative Cloud from the Control panel, but says it can't be uninstalled because other programs depend on it.

I don't know what else to do, please help.

WIndows 10 64bit

[John Waller]

Try running the Cleaner tool

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

[Govardhan.V · Accepted solution]

If you still get error even after running Adobe Cleaner  tool , you may try with below steps:

Uninstall Adobe Creative Cloud .

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Disable Firewall Temporarily.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

[Alberto Maccari]

I have the same problem but on Mac... how should I solve this?

thanks

[robp7457501]

similar problem Adobe Creative Cloud Apps endless starting loop

[Sheena Kaul]

Moving to Creative Cloud Download & Install​

[oriomenoni]

It does not let me unistall Adobe Creative Cloud.

It say I have other Adobe applications installed on this computer which need Adobe Creative Cloud.

Does this mean that I have to uninstall ALL Adobe programs? Photoshop, Lightroom, everything?

[Govardhan.V]

Did you tried running CC Uninstaller ?

No need to uninstall other Apps.