Creative Cloud doesnt launch

Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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Hello Everyone,

my problem is in not being able to launch the Adobe Creative Cloud.

Fresh new PC with Win10, just upgraded to v2004. Adobe Creative Cloud just circling and saying that " Loading Creative Cloud..." and nothing happens.

Numerous times re-installed, also with Adobe Creative Cloud uninstall utility, manually removed all Adobe folders, registry clearred. Firewall off. Hosts file is empty. All steps of all found recomendations followed. Day spent.. with no results.

Oh yes, and Adobe  tech support contacted, where the tech guy after his recommended re-install didnt help he just disappear from chat 🙂

 

May be here anybody can have a solution?

Thank you in advance!

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Adobe Community Professional ,
Oct 23, 2020 Oct 23, 2020

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What are the specs of the new computer?

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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CPU i7-9700F, 16GB RAM, NVidia Quadro P2000, Windows 10Pro v2004, SSD ADATA 512GB.

In addition, the problem does not related to office network, since the old pc, which stands next to this new one works with that ok.

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Adobe Community Professional ,
Oct 23, 2020 Oct 23, 2020

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Do you have all available Windows updates?

Is the graphics driver up to date?

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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Yes, all updates are installed. Videocard driver is the fresh one of September 22, 2020.

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Adobe Community Professional ,
Oct 24, 2020 Oct 24, 2020

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What graphics card?

Nvidia issued a new Studio Driver a few days ago.

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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Thank you for trying to help, Peru Bob.

Latest drivers: 452.39-quadro-desktop-notebook-win10-64bit-international-dch-whql

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Adobe Community Professional ,
Oct 24, 2020 Oct 24, 2020

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Can you connect to the Microsoft Store?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Oct 25, 2020 Oct 25, 2020

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Yes, no problem to Open and navigate throughout the Microsoft Store

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New Here ,
Oct 25, 2020 Oct 25, 2020

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have the same issue like OP but i cant connect to the microsoft store 

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Adobe Community Professional ,
Oct 25, 2020 Oct 25, 2020

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LATEST

@powerlinessr 

See this MS Help article.

https://support.microsoft.com/en-us/account-billing/microsoft-store-doesn-t-launch-126a875d-8b72-def...

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 25, 2020 Oct 25, 2020

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i am in this situation now and dont know what i must do

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