Creative Cloud Files Not Saving to Device

[CCM86]

Im trying to save some of my rendered jpg/png files to my phone but when I click on the save to device otion on my CC app, it doesnt download. Sometimes it does, but more often than not it doesnt. ANy insight as to why? Also, my phone automatically partitions downloads to speciic folders, so if I download from CC it creates a folder called CC and downloads it to that folder. But it hasnt been working.

TIA!

[kglad]

what phone and what adobe program?

[CCM86]

Usally jpgs or pngs that are saved to my CC account via my desktop, and then opened on my samsung galaxy 8+. Latest sw and ap is updated.

[fwright0408]

My issue is that it says it downloads (a little pop up shows up & I get the notificiation), but I can't find the files once they say they are downloaded. Any help would be greatly appreciated!!