Copy link to clipboard
Copied
I am downloading Indesign using creative cloud on my mac book pro and it repeatedly hangs at 42% - what are my options?
SOLUTION!!! So easy. was hanging at 42% - tried numerous times.
1) Log out of CC
2) Close all CC applications eg Photoshop, Illustrator etc.
3) Reopen CC
4) Begin Download again
Copy link to clipboard
Copied
Hi manajoaquin,
Please uninstall Creative cloud desktop: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html, install again and try to download/install apps.
Additionally you ay refer the article: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html.
If you problem is still unresolved then you may try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html.
Note: Kindly follow the very important instructions before download.
Regards,
Romit Sinha
Copy link to clipboard
Copied
Everytime is this and i must unistall everything and download again
Copy link to clipboard
Copied
I'm having the same issue on my Intel MacBook (late 2007) with OSX Lion and 4gb of RAM. I've tried installing both InDesign and InCopy and both get stuck at 42%. I've tried uninstalling CC but that didn't work. I haven't found Adobe's FAQs helpful. Any solutions?
Copy link to clipboard
Copied
Please try the direct download: Download New Adobe CC Trials: Direct Links (no Assistant/Manager) | ProDesignTools.
Note: Kindly follow the very important instructions before download.
Regards,
Romit Sinha
Copy link to clipboard
Copied
I am having the same problem , so I have tried the direct download links, but I get a message 'Access denied'
Copy link to clipboard
Copied
You can't download these without logging in to your Adobe account from the download page. There is a link there that tells you to do this first. After logging in you will not have a problem
Copy link to clipboard
Copied
Yes, Ventanas is correct – on the CC 2015 direct links page, there are 'Very Important Instructions' (required by Adobe's servers) that must be followed carefully or you will get an "access denied" message instead and the direct downloads won't work...
Copy link to clipboard
Copied
I just had the same problem with latest Illustrator hanging at 42% I quit CC and tried again. Second time around at 42% it paused and prompted me to quit Photoshop, this failed to show up the first time.
I recommend to others who experiences this to first double check you don't have any other CC apps running that may interfere.
Copy link to clipboard
Copied
After successfully installing Photoshop CC (2014) on a brand new MacBook Pro with Mavericks, the install of Illustrator CC (2014) stopped at 42%. I restarted the computer and the Creative Cloud app. Now InDesign CC (2014) is stuck at 42%. I have no other applications open. Is there any new advice about this problem for the (2014) version of Creative Cloud?
Copy link to clipboard
Copied
Had the same problem but got around it.
Quitted the download, and started it again from scratch. Second time it worked after making sure nothing else was running especially web browser. I am running Mac OSX10.9.3 (latest) on brand new MacBook Pro w 16Gb Mem.
Copy link to clipboard
Copied
Here's someone who had that problem on Mac, and the solution she posted:
Copy link to clipboard
Copied
I was so frustrated by the whole process of getting Photoshop CC, from purchase to download. The installer kept hanging over and over, even after multiple restarts. Finally, I took someone's advice and closed the browser—it worked!
Though I'm very familiar with software, I have very little computer knowledge. If I have difficulty installing CC, then someone like my friend's mother (who is only an enthusiast) would have seen this as an impossibility. With all of the talent available to Adobe, this lack of ease and user-friendliness is unacceptable.
Copy link to clipboard
Copied
I have that same problem and have tried EVERYTHING I could find out there and still the same. Donwloads stall at 42%. Actually it's the installation that stalls. It seems to download correctly but when it starts the install is stops at 42%. The only thing I have not tried is CC cleaner full uninstall of everything and reinstalling everything. If I was sure this would work then i'd be on it but something tells me I might get in trouble.
Also peculiar is that I have some CC2014 installed that are not being recognized. I made sure the perf language was set to English North America as I had read others had the same problem and found that solution. I'm not sure of the 2 are related, in any case, i'm paying for software I can't install which is not great.
Copy link to clipboard
Copied
Rkdf what error messages are you able to discover within the installation log files? Please see Romit's response in message #1 on how to review and interpret the installation log files.
Copy link to clipboard
Copied
for what it's worth, I got this error when the Creative Cloud app was not launched by an administrative user.
Copy link to clipboard
Copied
The solution that work for me (OSX) if the install process is hanging typically at 42%:
This way you will not have to re-download the whole installer
Copy link to clipboard
Copied
Thanks...
Copy link to clipboard
Copied
Same thing happened to me with Lightroom download. What worked for me was to uninstall everything including Creative Cloud. Restarted the computer. Then temporarily disabled antivirus. Downloaded Creative Cloud from adobe. Before installing Lightroom again I exited browser as others have suggested. It hung at 42% for a while but I walked away and it finally installed correctly.
Copy link to clipboard
Copied
SOLUTION!!! So easy. was hanging at 42% - tried numerous times.
1) Log out of CC
2) Close all CC applications eg Photoshop, Illustrator etc.
3) Reopen CC
4) Begin Download again
Copy link to clipboard
Copied
This worked for me! Thank you so much, you've saved me from so much frustration.
Copy link to clipboard
Copied
I was hoping this would be the solution for me as yes having that 42% hang issue but I shutdown my adobe programs and CC and restarted CC and tried to redownload and stuck on 42% again grrr
Copy link to clipboard
Copied
Seems there a few ways to sort this.
After a week of frustration I downloaded again the CC Desktop App and installed "over the top"
Worked after that. Windows 8.1
Copy link to clipboard
Copied
Yes, this worked for me. Thanks
Copy link to clipboard
Copied
Follow the instructions guys. if you do it step by step you should be fine
1) Log out of CC
2) Close all CC applications eg Photoshop, Illustrator etc.
3) Reopen CC
4) Begin Download again