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Creative Cloud installation failed (error: 702)

Community Beginner ,
Nov 20, 2020 Nov 20, 2020

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About a week ago creative cloud signed me out, and since then I am not able to login into Creative Cloud and use any of the products. 

Every time I reinstall I get an error message, "The installer was unable to access a file or directory. (Error code: 702)"

 

I have contacted the support team numerous times. They finally reached out to me. I shared my screen to resolve the issue but didn't work out. The next step was talking to the senior team, but even though I scheduled a phone call 3 times, they never called me or left a voice message or email. 

 

I am getting really frustrated about this. Because I can't use any of the design tools to do my daily task, and this impacts my main source of income. I'm in desperate need of advice. 

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Creative Cloud, Installation

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correct answers 1 Correct answer

New Here , Aug 25, 2021 Aug 25, 2021
I think we found the problem to this issue.  As it turns out, if you are using some kind of security profile on a business machine, it seems to mess up the file permissions in the /tmp/ directory.  I'm sure there are other ways the permissions can get messed up, but we simply used the following command after logging into TERMINAL. sudo chmod 1777 /tmp/ Let me know if it works. 

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Adobe Community Professional ,
Nov 21, 2020 Nov 21, 2020

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Community Beginner ,
Nov 21, 2020 Nov 21, 2020

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Thanks for the reply. I have already tried that and it's giving me the same error message. 

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Adobe Community Professional ,
Nov 22, 2020 Nov 22, 2020

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create a different user account and try using that.

 

kglad_0-1606060010972.png

 

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Community Beginner ,
Nov 22, 2020 Nov 22, 2020

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I just tried it, but no luck. 

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Adobe Community Professional ,
Nov 23, 2020 Nov 23, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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LEGEND ,
Nov 23, 2020 Nov 23, 2020

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Ok there is something else going on, On your computer. The Adobe CC desktop app does Not just Sign you out and not allow you to Sign Back In without something being wrong with your system. It just Does Not Happen.

 

So something happened on your computer just before this problem started that You are Not telling us.

Without all the info about what was, is, and continues to happen on your computer there is no way for us to help you.

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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Thanks for your feedback.

Just fixed the issue. After sharing my screen with four different support team members and a lot of waiting, we finally made it work by updating the software to Big Sur from Catalina. 

There wasn't any unusual event that happened while I was using the computer during the past week. I am still not sure what caused the issue and how did updating software solve the issue. But super excited to use products again!

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New Here ,
Aug 25, 2021 Aug 25, 2021

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I think we found the problem to this issue.  As it turns out, if you are using some kind of security profile on a business machine, it seems to mess up the file permissions in the /tmp/ directory.  I'm sure there are other ways the permissions can get messed up, but we simply used the following command after logging into TERMINAL.

 

sudo chmod 1777 /tmp/
 
Let me know if it works. 

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New Here ,
Sep 07, 2021 Sep 07, 2021

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I have had this issue happen to my work Mac twice now – I don't remember how I solved it the first time but this command line worked the second time (after many failed attempts at running first aid through disk utility). Thank you for sharing!

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New Here ,
Nov 23, 2021 Nov 23, 2021

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LATEST

worked for me!

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