Copy link to clipboard
Copied
Hi
I have the same problem. I've followed all of the steps listed but still get the same error each time I start my computer. I am running Windows 10 Pro, spec as per image.
Hi and thanks for the suggested help. Problem was caused by a much more down to earth reason: my CPU was overheating, fan cleaned, heatsink reseated with new paste applied, everything running fine now. Who would have thought.... 😉
Copy link to clipboard
Copied
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
Copy link to clipboard
Copied
Hi and thanks for the suggested help. Problem was caused by a much more down to earth reason: my CPU was overheating, fan cleaned, heatsink reseated with new paste applied, everything running fine now. Who would have thought.... 😉