• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Creative cloud keep on asking for repair, 2

Community Beginner ,
Nov 24, 2020 Nov 24, 2020

Copy link to clipboard

Copied

Hi

I have the same problem. I've followed all of the steps listed but still get the same error each time I start my computer. I am running Windows 10 Pro, spec as per image. WIndows Spec.jpg

TOPICS
Installation

Views

584

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Nov 25, 2020 Nov 25, 2020

Hi and thanks for the suggested help. Problem was caused by a much more down to earth reason: my CPU was overheating, fan cleaned, heatsink reseated with new paste applied, everything running fine now. Who would have thought.... 😉

Votes

Translate

Translate
Community Expert ,
Nov 24, 2020 Nov 24, 2020

Copy link to clipboard

Copied

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 25, 2020 Nov 25, 2020

Copy link to clipboard

Copied

LATEST

Hi and thanks for the suggested help. Problem was caused by a much more down to earth reason: my CPU was overheating, fan cleaned, heatsink reseated with new paste applied, everything running fine now. Who would have thought.... 😉

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines