Creative Cloud "Download Error" message

[Memrnz]

When I go to the App section on the creative cloud manager I get the message "Download Error. Please Contact Customer Support."

Could somebody please help me fix this?

I have tried restarting my computer, signing in and out of creative cloud, and clearing the cache.

Thanks

[andrewr34602705]

Hi, just got the CC yesterday and now also having this error. I've tried every single "solution" in here with absolutely no results. Have to log in every time and still have this error. I have Windows 7.

Getting annoyed to point of considering the refund and being done with Adobe forever.

[philippeh17664524]

Hi Everyone,

Thank you all for these useful entries. I wanted to add a useful contribution to this forum in the form of a video tutorial which will help you fix the problem along the same lines discussed above (i.e. renaming the AAMUpdater and OOBE files). I had to then uninstall CC and install it again for the problem to be solved, which put an end to my 24h of anxiety 😉

Fix Adobe CC (Creative Cloud) - Download Error (Mac)

[christian_wake]

Tried everything in this post. Nothing worked until I used the Cleaner tool. Get it. Run it now!!

[mieo45037146]

Hello. I tried this, and now it works perfectly fine, but now I can only ''try'' photoshop and lightroom, not download them, but before I had them.

[rosiem30712669]

SvenHeise instructions worked like a charm.

Thx you! Rosie