Creative Cloud Setup Won't Open/Load/Start

[iang34235122]

Hello,

I recently encountered a problem where the Creative Cloud App wouldn't get past its loading screen, and after following the various threads and guides here on how to fix the issue I eventually had to use the CC Uninstaller program to remove all Adobe software so I could do a fresh install.

However, now I have the problem that Creative_Cloud_Setup.exe won't open. I've tried running it as administrator, I've tried disabling antivirus and firewall.

Where do I go from here?

[kglad]

you need to use a computer with:

• Microsoft® Windows 10 (64-bit only) and later

if you think that you have that, click your win start button>type winver>enter and embed a screenshot of winver panel.

[iang34235122]

As requested, image of winver panel:

[AxelMatt]

... However, now I have the problem that Creative_Cloud_Setup.exe won't open. I've tried running it as administrator, I've tried disabling antivirus and firewall.

Do you get an error message? If yes, please post the exact message or an screenshot.

Do you have run the Adobe Cleaner Tools and do a restart of your computer after you have deinstall the Adobe software?

Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

[iang34235122]

I do not receive an error message.

I have run the Cleaner tools.

[kglad]

i know you've done some or most of this, but make sure you do it all and you do it in the following order:

assuming everything cc is already uninstalled from your computer:

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

[iang34235122]

Still no joy, sadly; using a different administrator account produces the same result.

I fear I'm going to have to go the nuclear option and reinstall Windows (thinking of which, I could actually use a new boot drive, so I might as well do that anyway). Ah well.

[kglad]

is cc the problem on your computer?

[Ro Hackett]

I could also not get CC to load or any softwares only a couple days ago, even though windows up to date... this fixed it for me:

https://www.youtube.com/watch?v=e0T3CaZgU04