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Creative Cloud Setup Won't Open/Load/Start

New Here ,
Dec 18, 2020 Dec 18, 2020

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Hello,

 

I recently encountered a problem where the Creative Cloud App wouldn't get past its loading screen, and after following the various threads and guides here on how to fix the issue I eventually had to use the CC Uninstaller program to remove all Adobe software so I could do a fresh install.

 

However, now I have the problem that Creative_Cloud_Setup.exe won't open. I've tried running it as administrator, I've tried disabling antivirus and firewall.

 

Where do I go from here?

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Creative Cloud, Installation

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Adobe Community Professional ,
Dec 18, 2020 Dec 18, 2020

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you need to use a computer with:

  • Microsoft® Windows 10 (64-bit only) and later

 

if you think that you have that, click your win start button>type winver>enter and embed a screenshot of winver panel.

 

 

kglad_0-1608300160625.png

 

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New Here ,
Dec 20, 2020 Dec 20, 2020

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As requested, image of winver panel:

 

2020.12.20-12.15.png

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Adobe Community Professional ,
Dec 20, 2020 Dec 20, 2020

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... However, now I have the problem that Creative_Cloud_Setup.exe won't open. I've tried running it as administrator, I've tried disabling antivirus and firewall.

 

Do you get an error message? If yes, please post the exact message or an screenshot.

 

Do you have run the Adobe Cleaner Tools and do a restart of your computer after you have deinstall the Adobe software?

Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

 

 

 

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New Here ,
Dec 21, 2020 Dec 21, 2020

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I do not receive an error message.

 

I have run the Cleaner tools.

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Adobe Community Professional ,
Dec 21, 2020 Dec 21, 2020

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i know you've done some or most of this, but make sure you do it all and you do it in the following order:

 

assuming everything cc is already uninstalled from your computer:


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Dec 27, 2020 Dec 27, 2020

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Still no joy, sadly; using a different administrator account produces the same result.

 

I fear I'm going to have to go the nuclear option and reinstall Windows (thinking of which, I could actually use a new boot drive, so I might as well do that anyway). Ah well.

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Adobe Community Professional ,
Dec 27, 2020 Dec 27, 2020

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is cc the problem on your computer?

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Engaged ,
Dec 28, 2020 Dec 28, 2020

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LATEST

I could also not get CC to load or any softwares only a couple days ago, even though windows up to date... this fixed it for me:

 

https://www.youtube.com/watch?v=e0T3CaZgU04

Fix Adobe Creative Cloud Error The code execution cannot proceed because MSVCP140.dll was not found, Fix Adobe Creative Cloud Error VCRUNTIME140.dll was not ...

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